Email support
Best for account, billing, technical and data-related questions.
info@elan.co.tzCall or WhatsApp
Contact our support team when you need direct assistance.
+255757756184In-app support
Open Profile, select Support, and create a ticket. Replies stay linked to your support history.
Before contacting support
Identify your business
Include your registered phone or email and the affected shop name. Never send your password, API token or OTP.
Describe what happened
Tell us the module, action, approximate time and expected result. Add a screenshot if it contains no sensitive customer information.
Keep the app available
Do not clear app data or uninstall before pending offline records have synchronized unless support asks you to do so.
Common questions
Why is a module not visible?
Modules depend on the shop package, system module status and your role permissions. Ask the business owner or administrator to check access.
Why is an offline record still pending?
Keep the app open with a stable internet connection. The app retries supported pending records automatically. Contact support before deleting app data.
Why can I not use GPS attendance?
The shop must enable GPS attendance, configure an office location and approve your device for your role.
How do I connect a receipt printer?
Open Profile or Settings, then Printing Settings. Allow Bluetooth or Local Network access, add the printer and print a test page.
How do I request deletion of my account or personal data?
Use in-app Support or email info@elan.co.tz from your registered address. Include the business/account identifier and clearly state the deletion request.
Still need help?
Send us a clear description and our team will follow up.